The welfare of serving and retired members is of paramount importance.
We understand the unique challenges and stress that come with life in the military, and are keen to ensure all of our soldiers and officers receive the care and support required.
Much of the support available to Army personnel and their families is given through the Army Welfare Service (AWS), a professional and confidential welfare support service for servicemen and women and their families, wherever they are located. The Army Welfare Service has three main tasks: Community Support, Personal Support and HIVE information services.
The Army Recovery Capability and Wounded Injured Sick Management Information System are in place to track and govern the management of injured service personnel. There mission is to support wounded, injured and sick soldiers in their recovery, either to enable them to return to duty or to make a smooth transition into civilian life.
The RLC has a dedicated Personnel Recovery and Transition Manager, Mrs Jo Ayres, her role is primarily monitoring the welfare and recovery progression of RLC personnel who have been entered into the WISMIS system, who are being medically discharged or leaving the Army for Civi Street.
Units do a great job managing WIS personnel, but over 40% of RLC WIS personnel are outside an RLC Chain of Command. Jo’s role is to ensure that all units/formations have all the support they need to give RLC personnel a sense of belonging to the RLC family; and meet the Army policy (AGAI 99) for the management of wounded injured and sick personnel, which is set by the personnel recovery branch in Army HQ and executed by Headquarters Support Command.
If you would like to contact Jo directly please email firstname.lastname@example.org
Army Welfare Service
The Army Welfare Service is the Army’s professional welfare provider; it delivers a comprehensive and confidential welfare service responsive to the needs of individuals and families and the Chain of Command in order to maximize the operational effectiveness of our servicemen and women. The Army Welfare Service’s remit includes Regular Soldiers, their families and communities, the Army Reserve and Reservists and, in certain circumstances, Veterans, other Services and MoD civilians serving overseas.
The Army Welfare Service has 4 key delivery pillars:
Personal Support - The Army takes the welfare of its soldiers and their families very seriously and offers a wide range of support. This section provide information and contact details regarding welfare, legal, youth and community support; and Foreign and Commonwealth Citizens information.
Community Support - Community Support (CS) Staff secure or directly provide CS learning and personal development opportunities for military personnel and their families wherever they are living. Non formal education opportunities are provided within Community, Youth and Play Centres/Projects focusing on the provision of learning and personal development activities to children, young people and their families throughout the year, across the UK and overseas. CS delivers additional activities during school holidays, including Easter and Summer programmes and offsite residential experiences. Including Deployment Support for Families - While soldiers are away there is a range of family welfare support available. This support is provided to both Regular Army families and to those of mobilised members of the Army Reserve.
Information (HIVE) - The HIVE is an information network available to all members of the Service community. It serves both married and single personnel, together with their families, dependants and civilians employed by the Services.
Joint Service Housing Advice Office - The JSHAO is the MOD’s tri-service focal point to provide service personnel and their dependants with civilian housing information for those wishing to move to civilian accommodation at any time in their career, and for those during resettlement to assist with the transition to civilian life.