Ensuring loved ones stay in touch

Defence Minister Mark Lancaster has announced a new cutting edge mailing system for friends and family to send letters to personnel around the world.

The imail INtouch system will take over from the e-bluey on 1 April 2017.

Mark Lancaster, Defence Minister, said: “Along with improved internet connections and global post deliveries, imail means families can now send longer messages and share higher quality photos than before with personnel serving around the world.”

In addition to imail INtouch, the MOD’s new letter and parcel service contract with Neopost will reflect actual usage and offer around half a million pound’s worth of savings, which will be reinvested into welfare services.

By offering both secure internet calls, emails, a letter and parcel service, as well as the imail INtouch service, the MoD is helping to ensure that personnel have a range of ways of keeping in touch with loved ones while they are on deployment.

The new imail INtouch system will allow users to send up to eight pages, including high definition photographs and official documents. The old e-bluey system that is being replaced only allowed single pages to be sent and did not support high definition photographs.

Use of the e-bluey has dropped by 98% since 2007, with the same fixed cost, meaning it no longer provided value for money for the taxpayer.

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